Return Policy

At Bob's Watches, it is our goal to ensure that every customer is 100% satisfied with their purchase. To that end, we offer a "no questions asked" 3 day refund on all purchases subject to the following conditions. Products that have been worn, altered or damaged will not be accepted for a full refund. Any pre-owned watch may be returned provided the watch is in the exact same condition as it was sold and includes all the boxes, papers, books and accessories. Please inform one of our representatives of your intention to return the watch before you ship the merchandise. All return shipments must be post marked before the 3rd calendar day from receipt of your watch and are sent at your sole cost and expense. Please be sure to insure the contents for their full value as we are not responsible for lost packages. Upon receipt, all items will undergo a thorough inspection by one of our watch experts to ensure that the watch is in the original condition in which it was sold and it includes all tags (especially any "non-removable" tags), items/accessories, etc before we will issue a refund. Upon completion of the inspection we will refund the purchase price less any return shipping and insurance fees paid by Bob's Watches and any transaction fees (i.e. credit card, Amazon, financing or PayPal fees).  This return policy is for on-line sales only: all in-store sales and International sales are final.

Rolex Factory Stickered Watches

These items are being sold in unused/unworn condition and come with the original Rolex factory stickers. Removing these factory stickers will significantly impact the value and resalability of this watch. Therefore, these stickers must not be removed in-order-to be eligible for a full refund. Any watches returned with these factory stickers removed will be addressed on a case-by-case basis, but could decrease the refund by as much as 20% of the purchase price.

Holiday Policy

During the holiday season Bob's is offering an extended return policy for exchange only. There are no cash refunds for this extended period. Any watch purchased between Black Friday and December 25th may be exchanged for any item through December 31st. We must receive the returned item by December 31. Merchandise purchased after December 25th, or merchandise that is returned within 3 days of receipt, falls under Bob's standard non-holiday return policy.

Need More Time for Holiday Purchases?

No problem. Just give us a call so we can make special arrangements with you. Call 800-494-3708.

Pricing Policy

Bob's Watches is dedicated to always offering the best value to our customers, whether you are buying or selling We will match the price from a listed competitor ( see list below )  if you find the same item at a lower price at a Designated Major Online Retailer, or if you are offered more when selling one from one of these qualified competitors. However, Bob's Watches reserves the right to make any change to pricing, specifications, and inventory availability without prior notice. Statements made on this site are the opinion of Bob's Watches.

Here's How:

• If you find a qualifying lower price online, call 1-800-494-3708 and direct a customer service agent to the web site with the lower price.
• On qualifying products, Bob's Watches will then verify the current price to complete the price match.

Purchase price shown is the cash wire price, and any payment method fees such as credit card fees, PayPal fees, Amazon fees, etc, will be added to the transaction total. Prices may be higher if other payment methods are selected.

Some exclusions apply. See the list of Designated Major Online Retailers and full details.

If you find a better price when selling, or lower price on an identical when buying a qualifying product at a designated major online retailer, we will match the price. At the time of purchase, we will match the current pre-tax price for new, identical, immediately available products from these designated major online retailers: Amazon, 1st Dibs, Crown & Caliber, Mr Porter, Bloomingdales.

The Guarantee is limited to one price match per identical item, per guest and does not apply to: the online prices of retailers not listed, the online prices of third party vendors (Marketplace vendors) on designated major online retailers websites, post purchase price match requests to competitor's prices, offers that include financing, gift card offers, bundling of items, free items, pricing errors, mail-in offers, coupon offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, our and our competitor's Deal of the Day, daily deals, special hour sale event items and credit card offers, BobsWatches.com Clearance & More and Marketplace items, and items for sale Thanksgiving Day through the Monday after Thanksgiving.